Refund policy

We want you to love your order. If you are not completely satisfied, here is how returns and refunds work.

Return Window

You may request a return within 30 days of receiving your order. To be eligible, the item must be:

  • Unworn and unwashed
  • In original condition with all tags attached
  • Free from signs of wear, odor, or damage
  • In its original packaging

EU Right of Withdrawal (Important - Consumers in the EU/EEA/UK)

If you are a consumer located in the European Union, the European Economic Area, or the United Kingdom, you have a statutory right to withdraw from your purchase within 14 days of receiving your goods, without giving any reason and without any penalty, in accordance with the EU Consumer Rights Directive / UK Consumer Contracts Regulations. Our voluntary 30-day return window exceeds this legal minimum and is offered to you as a more generous benefit. The withdrawal right does not apply to sealed goods that cannot be returned for health or hygiene reasons once unsealed (for example, intimate apparel or swimwear) unless they are faulty.

Non-returnable Items

For hygiene and safety reasons, the following items are not eligible for return unless they are defective or damaged:

  • Lingerie, swimwear, and intimate items
  • Final-sale or clearance items
  • Gift cards

How to Start a Return

  • Contact us at masterusdt1986@outlook.com with your order number and the reason for return.
  • Our team will provide return instructions and the return address.
  • Ship the item(s) back using a trackable shipping method. We recommend keeping your tracking number.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Please allow additional time for your bank or card provider to process the refund.

Exchanges

We gladly accept exchanges for a different size or color when stock is available. Contact us to arrange an exchange before shipping the item back.

Return Shipping Costs

Unless the item is defective or arrived damaged, the customer is responsible for return shipping costs. Original shipping fees are non-refundable.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please check your bank account first, then contact us at masterusdt1986@outlook.com.