Shipping policy
Shipping Policy
Good things, delivered carefully. This Shipping Policy explains where we ship, how long it takes, what it costs, and everything you need to know to track your Fibrobook order from our studio to your door.
Order Processing
Once your payment is confirmed, our team begins preparing your order. Standard orders are processed within 1–3 business days, while made-to-order or custom pieces may need a little longer — we will always tell you before you buy. Orders placed on weekends or public holidays start processing on the next business day. When your parcel leaves us, you will receive a confirmation email with your tracking details.
Shipping Destinations
Fibrobook ships to a wide range of international destinations. If your country does not appear at checkout, please contact us at fibrobook109@outlook.com and we will do our best to find a way to reach you. We are constantly expanding the regions we serve.
Delivery Times
Estimated delivery times are counted from the moment your order is dispatched, not from the moment it is placed, and are as follows:
- United States & Canada: 7–15 business days
- United Kingdom & Europe: 8–18 business days
- Australia & New Zealand: 9–18 business days
- Other regions: 10–25 business days
These windows are estimates provided by our carriers. Occasional delays can occur during peak seasons, public holidays or due to customs processing, and we thank you in advance for your patience when they do.
Shipping Costs
Shipping charges are calculated at checkout based on your destination, the size and weight of your order, and the delivery method you select. Any promotional free-shipping thresholds will be shown clearly on the site. Where import duties or taxes apply, these are determined by your local customs authority.
Customs, Duties and Taxes
International orders may be subject to import duties, taxes or handling fees levied by the destination country. These charges are the responsibility of the recipient and are not included in our prices or shipping fees. Because customs policies vary widely, we recommend checking with your local customs office if you have questions about what may apply.
Tracking Your Order
As soon as your parcel is on its way, we will send a tracking number by email. You can follow your delivery in real time using the link provided, and if tracking has not updated for several days, do let us know — we are happy to chase it on your behalf. Sometimes tracking details take 24–48 hours to appear after dispatch.
Incorrect or Incomplete Addresses
Please double-check your shipping address at checkout, as we are unable to redirect a parcel once it has been dispatched. If you notice a mistake, contact us immediately and we will try to correct it before your order leaves our studio. Parcels returned to us as undeliverable may require an additional shipping fee to resend.
Lost or Damaged Parcels
Every order is packed with care, but if your parcel arrives damaged, please keep all packaging and photograph the issue, then contact us within 7 days of delivery. If a tracked parcel appears lost in transit, we will open an investigation with the carrier and work with you toward a fair resolution.
Questions About Delivery
How We Pack
Lighting is delicate, so every order is wrapped with care. Glass and shade components are cushioned individually, frames are secured against movement, and fragile items travel in protective inserts designed to absorb the knocks of long journeys. Wherever possible we use recyclable materials, because reducing waste is part of how we do business.
Peak Season Notice
During busy periods such as seasonal sales and public holidays, carriers handle a higher volume of parcels and our own studio is busier than usual. Processing and delivery can therefore take a little longer than the estimates above. We will always keep you updated, and placing your order early is the best way to avoid a wait.
Environment and Responsibility
We group shipments where we can, choose efficient carriers, and keep packaging to what is genuinely needed to protect your order. Shipping is a part of our footprint we take seriously, and we continue to look for ways to send your light to you with less waste and a lighter touch on the planet.
If anything about your shipment is unclear — from timing to customs to tracking — our team is only a message away. Write to us at fibrobook109@outlook.com and we will help you every step of the way. Thank you for choosing Fibrobook, and we hope your new light arrives safely and brightens your home for years to come.